Shipping policy
DRIVORA – SHIPPING POLICY
Last updated: June 6, 2026
At DRIVORA, we aim to process and ship orders as quickly and reliably as possible. Please review our shipping policy below before placing an order.
Shipping Destination
We currently ship within the United States only.
At this time, we do not offer international shipping outside the United States.
Order Processing Time
Orders are typically processed within 0–1 business days after payment confirmation.
Business days exclude weekends and public holidays.
Orders placed after the daily order cutoff, on weekends, or during public holidays may begin processing on the next business day.
Processing time may be extended during holidays, peak sales periods, high order volume, carrier delays, or product restocking periods.
Please note that processing time is separate from carrier transit time.
Estimated Delivery Time
Estimated total delivery time is typically 5–8 business days, depending on the customer’s location, carrier processing, and delivery conditions.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
• Carrier delays
• Weather conditions
• High seasonal demand
• Incorrect or incomplete shipping address
• Failed delivery attempts
• Circumstances outside our control
By placing an order, you acknowledge that delivery times are estimates and do not represent a guaranteed delivery date.
Tracking Information
Once your order has been shipped, you will receive a tracking number by email.
Tracking updates may take 24–72 hours to appear in the carrier’s system after the package has been dispatched.
If your tracking number does not update immediately, please allow additional time for the carrier to scan and update the shipment.
Product Packaging & Fulfillment
During our early product rollout, some items or components may ship in original manufacturer or supplier packaging and may include manufacturer markings.
This does not affect the product specifications, included components, or functionality described on the product page.
DRIVORA will continue working toward a more consistent branded packaging experience as our product line and fulfillment process develop.
Shipping Fees
We offer Free Standard U.S. Shipping on orders of $99.00 or more within the United States.
For orders below $99.00, Standard U.S. Shipping is $6.99.
Shipping rates and available shipping options will be shown at checkout before payment.
If any paid, promotional, or expedited shipping options are offered at checkout, shipping fees are non-refundable unless required by law.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
DRIVORA is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an inaccurate or incomplete address provided by the customer.
If an order is returned to sender due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, the customer may be responsible for additional reshipping fees.
Lost Packages
A package may be considered lost only if:
• Tracking shows no movement for more than 10 business days, or
• The shipping carrier officially confirms that the package has been lost
If a package appears to be lost, please contact us at:
Please include your order number and tracking details.
We may allow up to 15 business days for the carrier to complete an investigation before issuing a replacement, refund, or another appropriate solution.
Delivered but Not Received
If tracking shows that an order was delivered, the package is considered delivered by the carrier.
DRIVORA is not responsible for packages that are marked as delivered but are missing due to theft, incorrect delivery location, unsecured delivery areas, or carrier delivery errors.
If your package shows delivered but you have not received it, please first check with household members, neighbors, your building/mailroom, and the shipping carrier.
We will do our best to assist, but final delivery confirmation is determined by the shipping carrier.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery at:
Please include:
• Your order number
• Clear photos or videos of the damaged package
• Clear photos or videos of the damaged product
We will review the issue and provide an appropriate solution where applicable.
Order Changes and Cancellations
Orders may be cancelled or modified within 12 hours after purchase, provided the order has not yet been processed, packed, or shipped.
Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
Contact
For any shipping questions, please contact us at: